Online Portal: Troubleshooting

Take your Online Portal knowledge to the next level with a deeper dive into advance settings

Elly Sutcliffe

Support Specialist


After you’ve picked up on the Online Portal setup, you’re able to tackle advanced configuration settings to customize your portal even more. Pick up a few troubleshooting tips and know what to look out for when managing your Online Portal. 

This session will guide you through common scenarios that may require extra care, including:

  • Handling of appointment requests and communication to a client
  • Fixing up duplicate contacts (from incomplete booking requests)
  • Best practices when mapping or troubleshooting the question tree
  • End-to-end walkthrough of the online store

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