How two ambitious veterinarians transformed a small animal practice with ezyVet

Why ezyVet?

Kristina spent years working as a relief veterinarian before joining Elon Oaks Veterinary Hospital. During this time, she was exposed to many different practice management solutions and got to witness first-hand which systems worked well - and which didn’t.

Based on these experiences, Kristina already had selection criteria in mind when the time came to choose a solution for her own practice. She knew she wanted a cloud-based system, but what ultimately drew her to ezyVet was its unrivaled level of customizability.

“The number one thing that caught my eye about ezyVet was its customizability. I can customize my templates to display the exact information I want, when I want. And it’s all automated, which definitely decreases the risk of human error.”

Delivering superior patient care with ezyVet templates

Consistency is key to delivering quality patient care. Since making the switch to ezyVet, Elon Oaks Veterinary Hospital has made effective use of ezyVet’s powerful templating system to maintain consistency and help every member of the team stick to the practice’s established workflows.

Customized templates are used throughout the hospital, starting from the moment a patient is admitted.

“We use a check-in template that sort of functions as a checklist. It includes all the questions we want our veterinary assistants to be asking clients every single time. I think that there's a lot less risk of things falling through the cracks. I 100% believe that ezyVet enables us to provide better quality care.”

It’s a similar story when a patient is checked out. Instead of manually typing out post-appointment instructions, Kristina uses a discharge template and smart picklists that allow her to create customized care notes with just a couple of keystrokes. Automating these repetitive tasks enables her to create detailed pet-specific instructions without wasting precious time on data entry.

Internal Memos help keep the team on the same page

Communication challenges often arise as a practice expands. As Elon Oaks Veterinary Hospital has grown, Kristina has relied heavily on ezyVet’s internal memos to keep the lines of communication strong.

“In other practices where I’ve worked, memos were usually written down on a piece of paper and stuck on a wall or stuck on a board somewhere,” recalls Kristina. “The memos wouldn’t get checked, or they’d get moved and staff would forget about them. With ezyVet’s memo system, we have an inbox of memos that are always in the same location. We can follow the threads of the conversation - if there's been some back and forth, we can link the memo to a particular patient or clinical record or diagnostic. It helps keep the conversation cohesive.”

ezyVet hasn’t just bolstered the practice’s internal communications - it’s helped Kristina build better rapport with her clients, too. Whether it’s an email, text message, or even an electronic fax, Elon Oaks Veterinary Hospital can communicate with clients directly from ezyVet, helping staff save time on admin work while ensuring that all communications are automatically documented.

“One of my favorite features is that we can email and text clients from within ezyVet. We’re very strict on making sure that all of our communications are documented. And the fact that any email or confirmation text I send to a client is documented without me doing any additional work is just super helpful.”

Using billing triggers to reduce missed charges

Kristina believes ezyVet supports the practice’s revenue goals thanks, in part, to billing triggers. ezyVet’s billing triggers automatically capture all relevant charges, ensuring that all billable products and services are accurately invoiced and minimizing the risk of lost revenue.

“I definitely think that ezyVet supports our profitability and our numbers clearly show that,” says Kristina. It’s a lot harder to miss charges with ezyVet than it is with other systems. Everything you do - say, you put through a diagnostic request, or enter a procedure - activates a billing trigger, which helps us reduce missed charges and allows for greater billing consistency.”

Looking to the future

Kristina has already found many ways to add value to her business with ezyVet - but she’s not done yet. She recently decided to add the Xero integration to ezyVet, and she’s looking forward to harnessing its power to save time on accounting tasks and make smarter business decisions in the months and years ahead.

Kristina is optimistic about the future of both her practice and the veterinary industry as a whole. When asked about whether she has any advice for other companies that are thinking about upgrading their practice management software, she leaves us with this sage advice:

“Society is moving more and more towards cloud-based systems and technology-driven business. We’re using these systems to further our businesses, yes, but more importantly we’re using them to further medicine and to make ourselves more efficient so that we can have a better work-life balance and address some of the mental health issues that are prevalent in our field. The more heavily you can leverage technology to relieve some of the more menial tasks, the more time you’re going to have to focus on those bigger picture items.”

“Choosing a company and a practice management software that understands that, embraces it, and is on the leading edge of those issues is really important.”