- Challenge: Companion animal GP required a software solution suited to a startup, with the tools to drive efficiency at scale as the practice grew.
- Solution: ezyVet templates eliminated repetitive tasks and typing, while Vello simplified communications and improved client compliance.
- Impact: A successful first year of growth. “Dozens of hours” saved per week while delivering a personalized experience.
Welcome to Prosper, Texas. Home to a strong local economy, high quality of life, and easy access to Dallas-Fort Worth, the aptly named community is one of the fastest growing cities in the United States.
It’s here that Dr. Lindsay Kline decided to open Windsong Veterinary Hospital, anticipating that the area’s rapid development would give rise to a growing need for quality animal health services.
She was right.
One year on from opening day, we caught up with Kline to learn more about building a successful practice from the ground up and the crucial role technology has played in her journey.
Laying the tech foundation for long-term growth
Most veterinarians launch their first clinic in a well-established area - somewhere with foot traffic, a modest lease, and a steady stream of clients carried over from previous roles.
Lindsay’s story is a bit different.
Rather than wait for Prosper to grow and then join the market, Kline got in early, betting on the area’s potential to develop into a thriving, affluent community. It was a bold move that demanded strategic foresight as well as clinical expertise.
“When we found this location, there was nothing across the street from us,” recalls Kline. “It was just a patch of dirt. But we knew that Prosper was destined for explosive growth, so we took the risk. I didn't have a hospital before this - I was an associate veterinarian with no main client base. It was a big risk, but it paid off, and I do think it will do well.”
From the outset, Kline knew she needed technology that would support her through that growth - not just in terms of functionality, but in flexibility and long-term value. Working alongside Stanton Foster, an IDEXX Veterinary Diagnostics Consultant she’d connected with during her time as an associate, she quickly landed on ezyVet as the right solution.
“[Kline] had worked in several clinics before opening up her own practice,” says Foster. “She’d seen the different practice management software out there and had a good idea of what she wanted before we even started talking. She was going to be at this location for a long time, and so she knew she needed something that would grow with her.”
Kline’s choice wasn’t just about features. It was about finding a long-term partner she could count on as her practice evolved.
“Software was a very important decision in building this whole practice. So, I had to go with something I could rely on. I had a little bit of experience with ezyVet from working at some relief hospitals. I'm hoping that I can grow with ezyVet and it can help me achieve more in the business.”
Templates and integrations save “dozens of hours” per week
“We really focus on patient care and building lasting relationships with our clients. I feel like we’ve taken the intimacy of a private practice and the efficiency of a corporate practice and blended it into this beautiful building where we really, truly treat people as people and not numbers. Patients are not on an assembly line - they really feel seen and heard and comfortable here.”
Delivering that type of deep personalized care can be time consuming. To drive efficiency, the Windsong Veterinary Hospital team relies heavily on ezyVet’s clinical templates, which allow Kline to record patient histories in a few keystrokes and automatically generate discharge notes, complete with the pet’s name, sex, medication instructions, and more.
In addition, having all the practice’s key workflows - including imaging, x-rays, labs, payments, communications, and more - integrated within ezyVet has eliminated unnecessary data entry and reduced the risk of input errors, while freeing up staff to focus on client and patient care.
“ezyVet has probably saved us dozens of hours a week - just between the template features and not having to click around multiple browser windows. Staff don’t have to run around and try to track information down. It saves us time and money,” says Kline.
Unlocking better conversations and happier pets
From the beginning, Kline knew that keeping clients connected and informed would be critical to building trust and loyalty. To maintain those relationships, Kline relies heavily on Vello, a powerful new client communications app built specifically for IDEXX practice management software. Vello makes it easy for practices to connect with clients thanks to automated SMS and email reminders, online scheduling, and two-way conversations that sync up seamlessly with ezyVet.
By integrating Vello and ezyVet, Windsong Veterinary Hospital was able to build a tech-forward practice without sacrificing the personal experience their clients love.
“We really wanted to have a kind of state-of-the-art software system,” explains Kline. “You have to keep up with the times. Having Vello and ezyVet makes it very, very easy for us to be able to offer quality medicine while being efficient with our time so we can focus on patient care.”
With Vello, the team is able to provide warm, human touchpoints without overwhelming the phone lines or staff capacity. Clients can quickly reach the practice via text - perfect for working families who are short on time. The team can just as easily respond with updates, photos, or reminders.
"People are constantly checking their text messages," says Windsong Veterinary Hospital Veterinary Technician Kat Phelps. "When they get the reminders, they book their appointments almost instantly. I’ve seen a lot of no-shows in my career. I think Vello has significantly decreased them - by a significant percentage."
For Windsong Veterinary Hospital client Mary, a busy professional and proud pet parent to littermates London and Bali, the key benefit of Vello is convenience.
“Vello is helpful for me because I’m working a lot. I’m on the phone all day or on the computer working with clients, so it’s convenient to be able to multitask. In Vello, I can check the dates of my pets’ medicines and vaccines. If I need something, I can send a text and quickly get a response. And if I want to schedule an appointment for grooming or an annual checkup, I can simply open up the app.”
For the Windsong Veterinary Hospital team, Vello has become a vital part of daily operations. Staff use the app to send real-time updates, appointment confirmations, and pre-visit instructions. Time-saving features like message templates reduce repetitive work and help the client service team stay focused on in-person interactions, without letting digital communication fall behind.
Vello also supports a higher standard of preventive care. With automated reminders for wellness checks, clients are more likely to arrive prepared, which helps make every appointment run more smoothly.
“Vello is super helpful for our wellness patients,” says Kline. “There are a lot of times when we need patients to come in fasted for a blood draw or to bring a fecal sample. Often, people forget. Sending those friendly reminders through Vello has been very, very valuable.”
By making communication easier for clients and more efficient for staff, Vello helps Windsong Veterinary Hospital deliver the kind of care that feels personal - all while improving health outcomes and reducing no-show rates.
The right tools for the road ahead
Windsong Veterinary Hospital may be just a year old, but it’s already become a trusted part of the Prosper community. With a strong focus on personalized service and preventive care, the practice has quickly earned the loyalty of local pet owners - and set a solid foundation for the future.
ezyVet and Vello have played a key role in that success, supporting efficient workflows, meaningful client communication, and a consistent standard of care.
Want to see what ezyVet could do for your practice? Book your FREE demo today!