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Leading vet school unlocks ultimate continuity of care with ezyVet

Running a state-of-the-art animal hospital requires state-of-the-art practice management software.


The Ohio State University College of Veterinary Medicine is one of the leading veterinary colleges in North America. Founded in 1885, the college has graduated almost 10,000 DVM, MS, and PhD students, and is currently home to 720 professional students, 160 faculty members, and almost 1,000 ezyVet users.

At the nucleus of the college is the Veterinary Medical Center, a state-of-the-art facility comprised of six hospitals, including the newly completed Frank Stanton Spectrum of Clinical Care. Collectively, the center provides 18 small animal and 14 farm and equine clinical services, a full clinical diagnostic lab, diagnostic imaging services for small and large animals, and a full-service veterinary pharmacy filling more than 45,000 client prescriptions annually.

We caught up with a few members of The Ohio State University College of Veterinary Medicine to find out how they use ezyVet to work more efficiently and deliver gold-standard care.

Cloud-based system offers instant access to clinical information

To provide the highest standards of patient care and student education, the Veterinary Medical Center is constantly pushing the boundaries of technology - and it’s that quest for innovation that inspired the transition to ezyVet in August 2020.

“Being at the forefront of technology is really important,” explains Jordan Barson, Assistant Director of Hospital Information Management at The Ohio State University Veterinary Medical Center. “The hospital as a whole is very technologically savvy. It’s vital that we have the latest and the greatest and that our clinical teams have the best tools possible.”

Efficiency is important in any veterinary environment. But when you’re running one of the largest veterinary hospitals in the United States and examining 60,000 patients annually, operational efficiency isn’t just a nice-to-have - it’s absolutely critical. To achieve that efficiency, the Veterinary Medical Center needed a practice management system that could unify the hospital’s departments, cater to a highly varied caseload, and meet the needs of faculty and staff alike.

That’s a big ask. Prior to ezyVet, the college ran on a partially paper-based system. With this system, it wasn’t always easy to access patients’ clinical records or exchange information between departments, which often caused operational bottlenecks as staff scrambled to retrieve paper records.

“We were limited in the information that was included in the clinical record,” says Veterinary Medical Center Radiologist Dr. Eric Green. “Much of the information was written down on paper, and so we did not have access to that from the radiology department.”

ezyVet has helped tear down these information silos. Eric has found that ezyVet provides seamless access to patient records, empowering him and his team to work more efficiently.

“I think that ezyVet has streamlined our operations in that there's no longer a need to search for a paper record. Everyone has access to all of the medical record information. It makes the continuity of care much better and allows us to really provide a higher level of care for our patients.”

Better access to information also means better learning outcomes for students. Because students can now access a patient’s complete medical history in one place, they’re better equipped to make more informed clinical decisions.

“ezyVet has helped us elevate our expectations of students,” says Leanne Lilly, Assistant Professor of Clinical Behavioral Medicine at The Ohio State University Veterinary Medical Center. “There is now no reason for them not to review everything that we have because it's all in the same place, instead of some of the records being on paper. I think that's actually really helped us turn students into better prepared clinicians.”

Gaining exposure to ezyVet at school also helps students prepare for the transition between college and career. Because ezyVet is so widely used in general practices, using ezyVet at the Veterinary Medical Center enables students to get familiar with the same systems and processes that they could very well end up using after graduating.

"For the students, this is an incredible tool. It's easy for them to learn. There's a lot of information, but as soon as you start clicking around, you realize that everything is really in one place. "

Jo Fleming

Practice Manager, The Ohio State University Veterinary Medical Center

Using integrations to build a tailor-made solution

Dr. Arielle Markley is a veterinarian at The Ohio State University Veterinary Medical Center. She works in canine sports medicine and rehabilitation, a relatively new specialization that’s still in the early stages of research and development. A lot of Arielle’s work overlaps with other departments, which makes it imperative to maintain strong lines of communication across the hospital.

“ezyVet allows us to communicate a lot better with the other services [within the hospital]. Being in rehab, we do a lot of work with the orthopedic surgery department. We do a lot with the neurology service. We see patients that are in the ICU. We have patients that go through radiology for imaging. Having everything in one place allows us to see the flow for the day, communicate with the other services, and work more efficiently throughout the hospital.”

Unifying the disparate hospital systems into one big seamless ecosystem wouldn’t be possible without ezyVet’s integrations. As Practice Manager at the Frank Stanton Spectrum of Clinical Care Jo Fleming explains, The Veterinary Medical Center uses these integrations to combine multiple systems and effectively build a customized solution tailored to the hospital’s unique needs.

“With the integrations - CUBEX, [IDEXX VetLab Station, IDEXX Reference Laboratories], and the radiology software - we’re no longer having to go to multiple different systems to find the information we need. We stand alone as a separate building, and yet everybody across the entire system can see our records. Patient continuity of care across our entire system is possible because of ezyVet,” Jo says.

Form meets function

Usability matters. A practice management solution might have all the technological bells and whistles, but if it’s confusing to use or unnecessarily complex, it can quickly make life more difficult for on-the-ground staff.

For Veterinary Assistant Taylor Panzarella, ease of use is one of the key benefits of ezyVet. Wrapped in an intuitive interface, the software is logically laid out and sports a color-coordinated tab system that makes it easy for Taylor to navigate all of ezyVet’s features and minimizes the risk of user error.

“Learning ezyVet was fairly easy. Everything is color coordinated, so it’s visually easy to organize things and see where you need to click and where you don't need to click. It does take a little bit of getting used to at first, but once you've mastered all of the colors and the different tabs, it's very easy to navigate,” says Taylor.

"ezyVet allows a lot of flexibility and efficiency compared to the other software I've used."

Arielle Markley

Veterinarian, The Ohio State University Veterinary Medical Center

Remote access offers greater flexibility and work-life balance

ezyVet also makes remote work a viable option. Whether it’s collecting remote signatures, reviewing a patient’s medical history, or writing clinical notes, ezyVet’s cloud-based architecture allows users to do a lot of their daily administrative tasks at home or on the go. This has given staff and students greater flexibility and helped them achieve a better work-life balance.

“I know our students love being able to use ezyVet on their own machines and from wherever they are,” Leanne says. “Let’s say they’re getting dinner, or they want to run an errand or go home to let their dogs out; with ezyVet, they can do all those things and still get the work done on time because they can access the system at home.”

As a fourth-year veterinary student, Mary Combs has experienced firsthand the advantages of working with a cloud-based system. In their fourth year, students at The Ohio State University College of Veterinary Medicine use ezyVet to help provide primary care in the Frank Stanton Veterinary Spectrum of Care Clinic. Mary found ezyVet “pretty easy” to pick up, while being able to access the system remotely has given her more flexibility to focus on other areas of her life.

“I use ezyVet all the time. There are lots of different ways to do the same thing, which can be complicated, but it also means that there’s no wrong way and you can't really mess it up. ezyVet made my fourth year way more convenient than what I've heard from other students in the past because I can take the work home with me and I can use my own device in any part of the hospital.”

Transform your practice

Running a state-of-the-art animal hospital requires state-of-the-art tools. Making the switch to ezyVet has enabled the team across every level of The Ohio State University Veterinary Medical Center to work more efficiently, easily access complete patient records, and strengthen communication across departments.

Want to know what ezyVet could do for your practice? Schedule a free demo to find out

"ezyVet has really helped us turn students into better prepared clinicians."

Leanne Lilly

Assistant Professor of Clinical Behavioral Medicine, The Ohio State University Veterinary Medical Center