The BrightCare Veterinary Group in Long Beach, Southern California, is a specialty neurology hospital that prides itself on the gold standard quality of care it offers to all of its patients. This state-of-the-art facility is fully equipped with an MRI, CT scanner, endoscopy equipment and more. Being open 24 hours, seven days a week means BrightCare and its highly qualified team are always ready to deal with any medical emergency that comes through the doors.
So, what’s it like behind the scenes for a receptionist in a busy, 24-hour specialty, emergency veterinary hospital?
“With ezyVet, processing patients is simple, right from when they walk through the front door into the reception area. Calendar schedules and financials are in one programme, which makes it easier for me to process each patient efficiently”. and it also helps the entire team.”
The BrightCare team really benefits from using the status symbols in the calendar section. We know exactly when a patient is coming in to be discharged for example. We also set up time slots for neurology consult and recheck appointments. This helps the team manage their time more efficiently, based on what’s already populated in the ezyVet calendar.
“We don't need to communicate directly with each other to know what’s happening with an animal, its health status, its care programme, or who is looking after it, because all the information is gathered together on ezyVet. Consequently, it is quick and simple to get the required information to the relevant people, because it's all right there, in one place,” says Chloe McTigh