What gold standard of care at a veterinary neurology specialist looks like

From the front desk to MRI, ezyVet will streamline your day


The BrightCare Veterinary Group in Long Beach, Southern California, is a specialty neurology hospital that prides itself on the gold standard quality of care it offers to all of its patients. This state-of-the-art facility is fully equipped with an MRI, CT scanner, endoscopy equipment and more. Being open 24 hours, seven days a week means BrightCare and its highly qualified team are always ready to deal with any medical emergency that comes through the doors.

So, what’s it like behind the scenes for a receptionist in a busy, 24-hour specialty, emergency veterinary hospital?

“With ezyVet, processing patients is simple, right from when they walk through the front door into the reception area. Calendar schedules and financials are in one programme, which makes it easier for me to process each patient efficiently”. and it also helps the entire team.”

The BrightCare team really benefits from using the status symbols in the calendar section. We know exactly when a patient is coming in to be discharged for example. We also set up time slots for neurology consult and recheck appointments. This helps the team manage their time more efficiently, based on what’s already populated in the ezyVet calendar.

“We don't need to communicate directly with each other to know what’s happening with an animal, its health status, its care programme, or who is looking after it, because all the information is gathered together on ezyVet. Consequently, it is quick and simple to get the required information to the relevant people, because it's all right there, in one place,” says Chloe McTigh

“With ezyVet, processing patients is simple, right from when they walk through the front door into the reception area. Calendar schedules and financials are in one program, which makes it easier for me to process each patient efficiently”.

Chloe McTigh

Receptionist, BrightCare Veterinary Group

Chloe McTigh at Reception
Chloe McTigh, Receptionist

It’s straightforward behind the scenes, too

Dr Omid Fazeli, DVM says he can’t visualize working without ezyVet. “We need the program for the patient visits’ summary, for the treatment plan and the follow-up. The referral hospital sends us the patient with a summary and we save it into ezyVet. It's very fast and quick; there’s no need for repetition of the story. Whether it be the referral hospital or the neurologist we all work out of the same clinical record, saving us all time and any confusion over multiple records.

The template system is another user-friendly feature. “The templates are a real bonus because I don’t have to write it all down on my own. The support behind the scenes are also fantastic. They’re very helpful, friendly, and knowledgeable.”

Sorting out the finances is just as simple

The financial tab does it all – staff don't have to do any math or use a calculator. What’s more, it works out whether an estimate is low or high, how much a client owes, or if they are due for a refund. “I don't have to worry about making any accounting errors,” says Chloe McTigh

One of Dr Omid Fazeli’s favorite features on ezyVet is the synchronization with Smart Flow. The seamless two-way integration that ezyVet provides with SmartFlow enables all treatments to be captured and added to the clinical record. Even better, all in-hospital billing is then done automatically.

The Integration with SmartFlow puts a stop to dropped charges and it significantly improves patient care by keeping all information together and easily accessible.

Whether it be the referral hospital or the neurologist we all work out of the same clinical record, saving us all time and any confusion over multiple records.

Dr Omid Fazeli

DVM, BrightCare Veterinary Group


Examining patient at Brightcare veterinary group

For any software to be useful, it must be simple to learn

ezyVet requires minimal training as it is intuitive and self-explanatory. Everything is labelled, so you can find what you are looking for without searching for hours.

Chloe McTigh says, “If you are looking for new software, choose ezyVet – because it's very easy for a new employee to learn. I learned it in a week. In a hospital, speed and efficiency can be critical. And with ezyVet, that's exactly what you get, it's efficient and it's fast. I would recommend it for any vet hospital”.

“If students were to learn ezyVet first, I don't think they would ever need to learn any other software.”

Chloe McTigh

Receptionist, BrightCare Veterinary Group