The PARC: from corner-clinic to revolutionary animal hospital

Fort Worth, Texas veterinarian Dr Steve Hotchkiss transformed his old street-corner vet into The PARC – a spectacular, cutting-edge animal hospital.

You’ve never seen a veterinary facility like this. The PARC is a 25,000-square-foot airy, open space with plenty of natural light. It’s designed from the ground up to comfort and reassure pets and their parents, with mostly-glass walls, so you can see what’s happening with your pet even when they’re out of your arms.

Previously, Hulen Hills Animal Hospital was your quintessential local street corner clinic, tried and tested, but tired. Steve had a vision of transforming it into a cutting-edge animal hospital, with revolutionary facilities and technology, to provide the best possible care to his patients. Customers are also treated to the best of modern veterinary technology, including ezyVet, the leading cloud-based practice management software powering the operation.

The PARC’s journey – the philosophy behind the transformation

Steve’s 100-strong team has long offered expert care to pet owners and their pets, for everything from 24/7 emergencies, illness and injury, to wellness, vaccines, grooming and boarding. As his successful practice has grown, it’s evolved, embracing new technology and best practices.

“I wanted to communicate a vision that we really care about people, we're veterinarians who love animals, and our entire staff wants to connect with people and patients. The PARC stands for ‘people, animals, revolutionary care’. Our new facility is an all-glass environment because we have nothing to hide, and that eases fear because people are afraid of what they can't see.

The transformation was seamless, and ezyVet has really helped us provide that revolutionary care.”

Upskilling and fostering collaboration

Operating in such a cutting-edge environment, having systems in place to keep the team upskilling is paramount. It’s little wonder then that The PARC has its own lecture theatre to help train staff and foster the sharing of ideas.

“We designed the Thrive Training Room, because we want our employees to thrive in both their work and their personal lives. To do that, we have to teach not only about treating a diabetic cat, but also our core values and that we're relational and collaborative.”

In this regard, the choice of ezyVet is important. “On top of being really fun to work with, ezyVet is relational, easy to work with, and helps us to collaborate. The software is transparent, clear and delivers on its promises. It was as easy for me to learn as it was to teach, and when I want to learn a bit more, the ezyVet user and help videos are extremely informational.”

On top of being really fun to work with, ezyVet is relational, easy to work with, and helps us to collaborate.

Dr Steve Hotchkiss

Owner & Chief Vision Officer, The PARC

Looking after the team’s mental wellbeing

Like many practice managers in America, Dr Hotchkiss recognizes the importance of looking after his team’s mental wellbeing. Veterinary medicine can be a stressful industry, with as much heartbreak as joy, and those unsupported can fall through the cracks. This realization shaped the design of the new hospital.

“We also have a room we call the Refuge, which came from a need at our old hospital to have a space where staff can emotionally recover from a hard day or a particularly difficult case. In our new facility, it’s a place to come in and take a break, watch TV, have a glass of wine or a beer. I want people to emotionally recover, meditate, check with a friend, to make them better on the inside so they can go back and relate with our clients and help make their lives better.

“I want an atmosphere where I don't take everything from staff all day and people can have something to give to friends and family later at home. Wellbeing is a hot topic in veterinary medicine and in our country, so we are The PARC – People, Animals, Revolutionary Care – because we really care about both pets and people's wellbeing and how we connect with each other.”

Getting the right software to run a modern hospital

Steve chose ezyVet for its simplicity, coupled with its rich functionality. Little things that automate out repetitive manual processes make a big difference when it comes to productivity and revenue.

“We want our whole hospital to integrate seamlessly, and ezyVet drives that, which allows us to really connect with our people and the pets we serve.”

“ezyVet speeds my life for entering medical records and looking up diagnostics. I need to be able to move seamlessly from interpreting a radiograph, to looking at lab results, to see what the previous doctor wrote about a case. ezyVet allows a much better experience for me and my client, and ultimately leads to better patient care.”

“We want our whole hospital to integrate seamlessly, and ezyVet drives that, which allows us to really connect with our people and the pets we serve.”

Dr Steve Hotchkiss

Owner & Chief Vision Officer, The Parc

Onboarding new team members

Lauren Cannon (LVT) works with new PARC staff to get them up and running with ezyVet. With a wealth of knowledge, she shared some anecdotes from her experience:

“It’s not difficult to teach the concept to people who've never seen the software. It's extremely user friendly and flexible. We've customized tons of forms in ezyVet. We collect digital signatures from the owner, and it's seamless in that you don't have to worry about somebody printing out a form and scanning it back to us. We can design whatever we want within ezyVet, capture the client signature, create a PDF, and it becomes part of the permanent medical record. From a technician’s standpoint, it is easy for every aspect of our work.

It's very easy to search any topic too, and if you’re not sure what to do, you can find a simple-to-follow how-to video within ezyVet. You don't have to be a software designer or understand code to create a template, for example. And if there’s an issue with anything, whether it's directly ezyVet-related or not, you get a rapid response from ezyVet support. Never before in my work experience have I encountered such great, thorough and responsive customer service.”

We can design whatever we want within ezyVet, capture the client signature, create a PDF, and it becomes part of the permanent medical record.

Dr Lauren Cannon

Training Specialist, The PARC