Frisco Emergency Pet Care is an independently owned 24-hour practice in Frisco, Texas, that is the closest emergency hospital to approximately 45 veterinary day clinics – which keeps their incredible team busy more often than not! We spoke to owner Dr Mike LoSasso about the vision behind Frisco Emergency Pet Care, their journey so far, and what brought them to ezyVet.
Can you tell us a bit about Frisco Emergency Pet Care?
Frisco Emergency has been open for about three years and has grown tremendously since then, from four technicians to a team of 45 – including ten full-time doctors. About 18 months ago we moved to a 24-hour service model and believed this would gain traction slowly, we were sadly mistaken. It’s been busy every single day since—even during day hours—as complex cases can really throw off schedules for day-clinics, so they often get sent to us instead.
Our practice has been very well received by the community in general. I believe this reflects on how we treat our employees and clients. We work hard to offer the best possible experience, as this can be a very emotional place. Nobody comes to an emergency room—whether human or animal—that is having a good day. Just by definition clients are stressed, and we always aim to meet those people where they are emotionally and help turn them around. We also encourage staff to focus on the fact they’re helping people, which makes tougher moments a lot easier to get through. Even if an animal needs to be put to sleep, we try to comfort clients as much as we can.
We’re also very concerned with employee social and mental health, which is often talked about in the veterinary industry these days. We really take care of staff to prevent burnout – we are there, and we listen. Especially in light of recent events, people are dealing with family loss and other serious issues, so we are all here to support one another. I view my team as an extended family.