Missed vaccinations, overdue treatments, and forgotten follow-ups don’t just affect patient health - they also impact clinic efficiency, revenue, and long-term client relationships.
Standards of care (SOCs) provide a solution. By standardizing care protocols, automating reminders, and improving visibility, SOCs make it easier for clients to stay compliant while helping your team work smarter and more efficiently.
This post explores how SOCs support client compliance, why compliance matters for your practice, clients, and patients, and how to maximize SOCs in ezyVet for the best results.
Key takeaways
SOCs simplify compliance for clients: Automated, clinically-informed reminders keep pet owners on track without adding administrative burden.
Compliance drives business performance: Consistent follow-ups improve revenue, scheduling predictability, and client loyalty.
Everyone benefits: Pets receive timely care, clients feel supported, and your team spends less time chasing due dates and more time on patient care.
Why compliance matters
Keeping your clients on track isn’t just good medicine - it’s good business. When your clients follow care schedules consistently, you unlock smoother operations, more predictable workflows, and a clearer picture of upcoming treatments.
Increased revenue: More completed appointments and treatments translate directly into higher, more predictable revenue.
Operational efficiency: Automated reminders and reliable scheduling reduce the need for staff to chase due dates manually.
Smarter inventory management: SOC data helps forecast which products and treatments will be needed, allowing your clinic to maintain appropriate stock levels.
Stronger client relationships: Clients appreciate proactive communication, which builds trust, loyalty, and repeat visits.
Of course, helping your clients stay compliant makes a real difference for their pets, too! When treatments and vaccinations happen on time, pets stay healthier, and clients feel confident and supported. By keeping them engaged, you build trust, strengthen relationships, and make it easier for them to follow your recommendations, which benefits everyone involved.
How SOCs improve compliance
As you probably know from experience, getting clients to follow recommended treatment plans, vaccinations, and preventive care schedules is often easier said than done.
Even the most responsible clients can forget due dates, miss appointments, or fail to follow through on treatments, which can create gaps in care and reduce the effectiveness of your protocols.
Common barriers to compliance include:
Busy schedules or competing priorities for clients.
Lack of clear communication about due dates.
Inconsistent tracking of care across team members.
Manual reminder processes that can fail or be overlooked.
That’s where SOCs come in. SOCs are predefined sets of treatments or vaccinations that outline the recommended care plan for a patient. They standardize what care is needed, when it’s due, and how it should be delivered. ezyVet takes SOCs a step further by integrating automated reminders, real-time tracking, and clinical data into your daily workflows.
How SOCs improve compliance:
Automated reminders: ezyVet automatically sends care reminders to clients when a treatment or vaccine is due. No manual input is required.
Smart triggers: Unlike most practice management systems that rely solely on invoices or appointments, ezyVet’s SOC system uses clinical data - including species, age, sex, life stage, and presenting problem - to generate more meaningful reminders.
Clear visibility: SOC tables give your team and clients an at-a-glance view of what’s due, almost due, or overdue. This helps staff provide accurate, timely information when clients call or visit.
Consistent communication: Everyone works from the same up-to-date record, ensuring messaging is always accurate and professional.
Learn more about some of the most commonly asked questions about ezyVet’s SOC system!
FAQs: How standards of care drive client compliance
What types of treatments or vaccinations can be included in SOCs?
SOCs can include any preventive treatments or vaccines you routinely administer, such as DHPP, FIV, leptospirosis, blood tests, prescription diets, and condition-specific treatments like arthritis or chemotherapy protocols.
How do SOCs increase client compliance?
SOCs automate reminders based on due dates and clinical data, giving clients clear, timely notifications about what care is needed and when, without requiring manual tracking.
Can SOCs help reduce missed appointments?
Yes. Automated reminders keep clients informed and engaged, reducing the likelihood of missed appointments or overdue treatments.
Do SOCs work for all types of patients?
Yes. SOCs can be customized using clinical criteria such as species, age, sex, life stage, and presenting problems to ensure accurate reminders for every patient.
How much manual work do SOCs eliminate?
By automating reminders, tracking due dates, and updating records when treatments are invoiced, SOCs significantly reduce administrative workload, freeing your team to focus on patient care.
Conclusion
When SOCs are implemented effectively in ezyVet, your team can spend less time chasing due dates and more time delivering high-quality care. Clients feel supported, pets receive timely treatments, and your practice benefits from increased revenue, improved scheduling, and smarter inventory management.
Discover how ezyVet’s standard-of-care system can help your team deliver consistent, proactive care - and grow your business at the same time. Book your FREE demo today!