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Onboarding Project T Imeline

Getting started with ezyVet

Launching a new practice management software can reshape the way you run your practice, and our experienced team will assist you every step of the way.

Upper Arlington Veterinary Hospital's seamless onboarding experience

Witness the success story of Upper Arlington Veterinary Hospital as our dedicated implementation team collaborated with them for a seamless transition to ezyVet. From initial consultation to final go-live, gain valuable insights from their experience.

Overview of implementation

Navigating ezyVet onboarding process

From day one you will be connected with our experienced ezyVet implementation team. Over your implementation period you’ll work closely with the implementation team to configure, set-up, customize, and launch your ezyVet site. During this time, you will have access to tools, resources, and an expert implementer to guide you through the launch process. We’re committed to understanding the uniqueness of your practice and advising on how ezyVet can help you grow and manage your practice to the next level.

Accelerate your Onboarding

Accelerate your onboarding

You’ll be in safe hands with our experienced team of implementation professionals, they come from a wide range of backgrounds found in the veterinary and software industry and have worked with countless vet practices setting up ezyVet. What makes us stand out is our unique approach to implementation. We're right by your side, delving into the finer details and genuinely understanding your practice. This enables us to offer expert advice on ensuring smooth transitions and guiding your staff in adopting best practice.

Connecting Feedback

Onboarding project timeline

The first step in your ezyVet journey is meeting your implementation team, accessing your live site, understanding what tools you can access to start training and planning your go-live timeline. You’ll have the flexibility to begin site setup immediately from day one and work on your own time. A typical ezyVet implementation follows a project plan that is customized to your needs.

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Take ezyVet for a test drive and book a demo to find out what ezyVet can do for you

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Navigating the Implementation Process: Frequently Asked Questions

  • How will the implementation process involve key stakeholders from both the clinic and ezyVet perspectives?

    • Throughout the implementation process, your designated lead implementer will serve as your main point of contact. Our skilled implementers lead a strong team comprising supporting implementers, team leaders, data experts, and customer support professionals. Although there is a comprehensive support network available, it is easiest to think of your lead implementer as your primary contact.

      To ensure a smooth implementation, we may have some questions to gain a deeper understanding of your operational procedures. It is crucial that someone with decision-making authority attends each implementation webinar and remains available during the go-live process.

  • Is 24-hour support available throughout the implementation process?


    • Yes, your implementer will serve as your primary point of contact during the implementation process. However, rest assured that 24-hour support will be available to address any urgent needs or critical issues that may arise.

  • How does the implementation process adapt to address the unique requirements of each individual practice?

    • ezyVet implementers gather valuable insights about your practice by asking detailed questions, collaborating with you on a comprehensive clinic questionnaire, and engaging in kick-off calls. Armed with this knowledge, our team will offer tailored recommendations for project planning and suggest relevant online courses that will contribute to your personalized implementation journey. This approach ensures that your experience with ezyVet is specifically designed to meet the unique needs of your practice.

  • Does ezyVet offer support for the seamless transfer of historical data from a previous practice management system into the ezyVet system?

    • Yes, ezyVet has a dedicated data conversion team with extensive experience in successfully migrating data from previous practice management systems (PIMS) into the ezyVet system. As part of the conversion process, a trial run is conducted, allowing for meticulous 1:1 verification of the data to ensure accuracy before going live. This thorough approach ensures a smooth transition and gives you confidence in the integrity of your historical data within the ezyVet system.

  • What measures are take to ensure the accurate transfer of data into ezyVet during the conversion process?

    • ezyVet's implementation process incorporates a robust data checking procedure. You will receive detailed training on this process through the ezyVet Academy, and your dedicated implementer will allocate time to meticulously verify data integrity following the transfer. This entails conducting manual data checks to ensure precise and accurate transfer of items, and thorough verification is carried out prior to the go-live phase. By adhering to these practices, ezyVet ensures the reliable and secure transfer of your practice data into their system.

  • Who handles the data migration process in ezyVet?


    • At ezyVet, our dedicated in-house data team takes full responsibility for seamless data migrations and conversions. We will work closely with your practice to coordinate the extraction and upload of previous data into the ezyVet system. Our team will ensure that you have convenient access to your previous data and that the entire process is carried out smoothly and efficiently, guaranteeing a seamless transition to ezyVet.

  • Are training resources available for knowledge refreshment and learning about new features?

    • Absolutely! The ezyVet Academy serves as a valuable resource for refreshing your knowledge. Additionally, all ezyVet users enjoy round-the-clock access to a wide range of training documents and helpful tips within the site. Under the Support tab in ezyVet, you can find announcements about new features, information sheets detailing existing features and functions, and much more. These comprehensive resources ensure that you have the necessary support and information at your fingertips to maximize your experience with ezyVet.