VetRec’s AI Receptionist connects directly with ezyVet to help automate front-desk workflows for veterinary practices. When a client calls, VetRec retrieves existing client and patient information in real time, so conversations start with the right context and returning clients are recognised immediately. For scheduling requests, it checks provider availability and books appointments directly into the ezyVet calendar without staff needing to step in.

Information collected during calls flows back into ezyVet automatically. New client and patient details are added to the appropriate records, prescription refill requests and client messages are logged, and call summaries are captured without manual data entry. ezyVet remains the source of truth for client records and scheduling, keeping information accurate and eliminating duplicate work.

With VetRec connected, practices can provide consistent phone coverage around the clock while staying fully aligned with their existing workflows. Teams can manage higher call volumes, extend support beyond opening hours, and give front-desk staff more time to focus on the clients and patients in the clinic. Call analytics also provide visibility into call demand, outcomes, and opportunities to improve client experience.