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Transitioning to ISL Online for improved remote access

At ezyVet, our commitment is to provide secure and top-tier support services. We're taking a step towards ensuring more secure and reliable support by transitioning from AnyDesk and TeamViewer to ISL Online for remote access.

Tell me more!
DVM and Vet Tech at desktop

Why the change to ISL Online?

ISL Online is a market-leading remote access and support solution trusted by thousands of businesses worldwide. It offers a wide range of features and benefits, including:

  • Security: Your data and connections are super secure with cutting-edge encryption.
  • Reliability: Over a decade of proven stability and dependability.
  • Cross-platform compatibility: Works seamlessly on Windows, macOS, Linux, and mobile platforms.
  • One-time connections: Each connection through ISL Online is a one-time setup, following top-tier security practices.

How to use ISL Online for remote access (Microsoft Windows)

Starting November 17th, 2023 you will need to follow the provided instructions to use remote access with ezyVet Support.

To install ISL Light Client, do this procedure.

  1. Go to idexx.com/help.
    1. Note: As an alternative, select the Remote Support button at the lower-right of the ezyVet window:
      Your browser shows the Join a Session screen
  2. In the Enter Session Code box, enter the eight-digit code provided by the ezyVet support agent.

  3. Select Join.Your browser automatically downloads the ISL Light Client installer.
  4. Open the installer.
    1. Note: The file name of the installer is ISL light Client.exe Your device installs the ISL Light Client application.
  5. Select Join. Your device shows the User Account Control dialog box.
  6. Select Yes.
  7. Your device is prepared for remote access.