VC V2 Asset 6
VC V2 Asset 6

IDEXX VetLab Station - VetConnect PLUS

The IDEXX VetConnect PLUS - IVLS integration gives your practice access to IDEXX in-house diagnostic tests directly within ezyVet, creating the ultimate go-to diagnostic experience.

Reference Labs 3x

Step One:

Getting the correct credentials to configure the IDEXX VetConnect PLUS - IVLS integration

First, let's check out the key information your practice will need to get IDEXX VetConnect PLUS - IVLS integration configured.

Before you can start using the IDEXX VetConnect PLUS - IVLS integration within your ezyVet site, you will need the following:

  • You will need to create a dedicated supplier contact record for the IDEXX VetConnect PLUS - IVLS integration.
    • Supplier contact: details in FAQ's.
  • Optional: Call IDEXX support to configure a VetConnect PLUS account.
  • Before you are able to configure the IDEXX VetConnect PLUS - Reference integration you will need to know the username and password of your VetConnect PLUS account. If you don't have this on file, this information can be gathered from IDEXX Support.
  • Locate the serial number of the IDEXX VetLab Station. Please refer to the help documentation - Find the serial number of an IDEXX VetLab Station.
  • For any multi-site / multi-department practice you will also need to get your LIMS ID. This information can be found in the IDEXX Vet Connect PLUS portal, however, if you cannot find your LIMS ID, get in touch with IDEXX Support.


Helpful hint: If you're upgrading both your IDEXX IVLS & Reference Laboratories integrations, you'll use the same credentials for both integrations.

Step Two:

Configure your IDEXX VetConnect PLUS - IVLS integration

Next, we're diving into how to configure the IDEXX VetConnect PLUS - IVLS integration within your ezyVet site:

  1. Head to the ADMIN tab in the top navigation bar.
  2. In the settings list, select Integrations.
  3. In the Integration box, select IDEXX VetConnect PLUS- IVLS.
  4. If your site uses a department configuration, select the applicable department in the For Division box.
  5. In the Supplier box add your newly created IDEXX VetConnect PLUS - IVLS supplier.
  6. In the VetConncect PLUS IVLS Serial Number box, enter the serial number of your VetLab Station.
  7. If you are a multi-site / multi-department you will see a box called IDEXX VetConnect PLUS LIMS Identifier please enter the LIMS ID gathered from step one.
  8. In the VC Plus Online Username & Password (Requests) fields, fill in the username and password credentials gathered in step one.
  9. In the VC Plus API Username & Password (Results) fields, use the same username and password used in the above step.
  10. Select Save.
  11. Once you have selected Save two additional setting sections will appear.
    1. Under Other Settings:
      1. in the Product Group dropdown, select the product group relevant for products created and/or updated by the integration.
      2. in the Prefix for Codes text field, enter the prefix that ezyVet automatically puts before all diagnostic tests and product codes of the diagnostics supplier.
      3. in the Product markup % text field, enter the initial markup percentage that ezyVet sets for all diagnostic tests of the diagnostics supplier.
    2. In the Auto-update settings section leave these set to NO for all settings. Refer to point 4 within the help documentation.
  12. Then select Save.
  13. Select VALIDATE ACCOUNT.

Want to dive deeper with help guides from our Knowledge Center? Check out - Configure the IDEXX VetLab Station integration (VetConnect PLUS method).

Step Three:

Update IDEXX VetLab Station diagnostic List

  • Contact ezyVet's Support Specialists to update the supplied diagnostics list for the IDEXX VetConnect PLUS – IVLS integration, or wait overnight and the system will do this for you automatically.
    Our Support Specialists will aim to complete these tasks and respond back through email within 12 hours.
  • Find and restore the Supplied Diagnostic Tests to be able to send a request to your IDEXX VetLab Station machine.
  • Send a diagnostic test request to confirm ezyVet is connected to your IDEXX Vet Lab Station.
    • Use the records dashboard to help you identify the Diagnostic Tests available if you are already using the IDEXX IVLS integration.
  • On the IDEXX VetConnect PLUS – IVLS integration select SUBSCRIBE.

Step Four:

Send a test diagnostic request to IDEXX VetLab Station

Now, it's time to send a test diagnostic request using the new integration and products.

Raising a diagnostic request still follows the same process, however, you will notice a new pop-up once you select ADD, ezyVet shows the Finalise request in IDEXX VetConnect PLUS - IVLS window.

Select ORDER to send the request to the IDEXX VetLab Station.

Want to dive deeper with help guides from our Knowledge Center? Check out - Send a diagnostic test request to an IDEXX VetLab Station (VetConnect PLUS method).

Step Five:

Time to tidy up

You're just about done. The integration and products are all configured - now all you need to do is a little housekeeping.

  • Uninstall IDEXX InterLink from the Microsoft Windows device that is connected to the IDEXX VetLab Station.
  • Uninstall InterLink Cloud Plug-in from the Windows device that is connected to the IDEXX VetLab Station.
  • Remove the IDEXX InterLink instrument that is configured in the IDEXX VetLab Station.
  • Make sure IDEXX VetLab Station is connected to the correct IDEXX VetConnect PLUS account.
  • Disable the IDEXX IVLS integration.
    • Go to the old integration (Admin > Integration > Idexx IVLS).
    • Select the disable button in the top right hand corner.
  • Disable the Site Diagnostics linked to the IDEXX IVLS integration supplier.
  • Merge the IDEXX IVLS supplier contact record with the IDEXX VetConnect PLUS - IVLS supplier contact record that was configured in step one.
  • Navigate back to the newly created IDEXX VetConnect PLUS - IVLS integration and configure the Auto-update settings.

To learn more about the Auto-update settings read the help document - Settings of the IDEXX VetConnect PLUS - IVLS integration that control automatic changes.

You're all done! 🎉

Nice work, you're all set up with IDEXX VetConnect PLUS - Reference.

If you have followed these instructions and are having trouble, please don't hesitate to reach out to ezyVet Support.

If you're using IDEXX VetLab Station click the button below to set up the IDEXX VetConnect PLUS - IVLS integration.

VetConnect PLUS FAQ's

  • Is IDEXX VetConnect PLUS available in all regions?

  • Is there a cost involved with setting up a IDEXX VetConnect PLUS account?

  • What information do we need before setting up the new IDEXX VetConnect PLUS integrations?

  • How do I get in touch with IDEXX to organise our account credentials?