ezyVet can automatically update the costs of IDEXX Reference Laboratory products

You’ll find these helpful instructions in the Knowledge Center within your ezyVet site:

• Help doc: In-house diagnostics
• Help doc: Reference lab

For software billing enquiries you can contact softwarebilling@idexx.com

For updating diagnostic pricing within ezyVet or other software support questions, please refer to the guides above. You can also contact support - support@ezyvet.com.

By turning the auto-update cost price setting on, ezyVet will update the price of a product when:

• The product code is exactly the same as the code of an IDEXX VetConnect PLUS – Reference supplied diagnostic.
  OR
• The product is set to the ‘Diagnostic’ product type, with an IDEXX VetConnect PLUS – Reference supplied diagnostic select in the Diagnostic field.
• And the same diagnostic also has the product listed as a billing trigger.

ezyVet does this update overnight, so you can expect prices to update automatically on the night following a price change from IDEXX.

No, the cost of running IDEXX in-house tests should be evaluated and updated at your hospital’s discretion.

You can update product prices in bulk via the Records Dashboard, or from individual Product Group lists. Instructions for using the Records Dashboard: Change the price of many products (Records dashboard method)

The first week of January 2024.

We recommend updating these prices just prior to 1st January 2024.

The cost of running IDEXX tests should be evaluated and updated at your hospital’s discretion, factoring in the relative cost of other consumables, supplies, labor, etc.

The IDEXX VetConnect PLUS – Reference integration will update the prices of products for the department(s) with an integration. For example, if your site only has 1 integration set to the entity/database level which all departments share, the integration will update the entity/database level pricing line. Similarly, if your site has 1 integration per department, the integration will update the product pricing for each individual department.

Your company’s Head Office/Central Structure team will be able to assist with price updates on the central site if appropriate and can assist with questions regarding what this means for your site specifically.