Choosing the right veterinary software for your practice
ezyVet or Digitail
Choosing between ezyVet and Digitail often comes down to what your practice needs most: a tidy, streamlined interface, or a platform built for deep clinical workflows and long-term growth.
What matters most to your practice?
Both ezyVet and Digitail are modern, cloud-based veterinary practice management platforms. Both can help practices manage appointments, patient records, billing, and day-to-day operations. The differences emerge when you look beyond the basics.
Digitail might be right for you if...
ezyVet might be right for you if...
ezyVet or Digitail: Feature comparison
| Feature | ezyVet | Digitail |
|---|---|---|
| Cloud-based platform | ||
| IDEXX diagnostics & imaging integration | ||
| Automated client reminders | ||
| Client booking & pet owner app | ||
| End-to-end inventory management | ||
| Multi-location management | ||
| 24/7 live support (phone & email) | ||
| Open API & data portability |
How ezyVet compares to Digitail
As you compare the two systems, consider the factors that will have the biggest impact on your team, not just today, but in the years ahead.
Clear and simple
Workflows designed for busy practices
Digitail prioritizes simplicity and ease of use. ezyVet is designed for more complex environments, helping teams move between appointments, diagnostics, treatment plans, and invoicing, and follow-up care. As patient volumes grow, these efficiencies can make a meaningful difference to day-to-day operations.
Flexibility and integrations
Built to work with your workflow
Digitail offers a growing ecosystem of integrations covering diagnostics, payments, communications, and pharmacy solutions. ezyVet extends this further through an open API and a broad integration network that allows practices to build workflows around the tools they already use.
Detailed reports
Reporting that supports better decisions
ezyVet provides detailed reporting across clinical, financial, and operational performance, helping practices understand trends, identify opportunities, and make informed business decisions. Digitail covers common reporting needs, though practices requiring more advanced insights may benefit from the additional flexibility available within ezyVet.
AI and automation
Intelligent and efficient processes
Digitail's AI operates as a proprietary system, which may limit flexibility for practices wanting to extend capabilities beyond what Digitail provides. ezyVet takes a broader approach, automating diagnostics, invoicing, inventory, client communication, and clinical records. Native AI capabilities are in development for patient summarization, clinical note-taking, and broader automation across the IDEXX ecosystem.
Deep diagnostic integration
Increase accuracy and productivity
Both platforms integrate with IDEXX diagnostics and imaging. ezyVet's integration is deeply embedded in the clinical workflow. Orders, results, and charges move automatically between systems, reducing manual administration and keeping diagnostic activity accurate across the patient record and invoice.
Inventory-intensive practices
Keep your inventory sharp and up-to-date
Digitail users have reported challenges with inventory management, including manual entry requirements and tracking gaps. ezyVet offers automated inventory tracking, live pricing updates, and direct integration with ordering workflows, helping practices avoid manual workarounds and the missed charges that incomplete inventory management can create.
Support when you need it
You'll never walk alone
IDEXX provides 24/7 live support for ezyVet customers, with dedicated teams available around the clock. Digitail's support model has drawn criticism from customers who report appointment-based ticketing, extended wait times for resolution, and, in some markets, phone support that was promised but went undelivered for extended periods.
Already using Digitail and considering a move to ezyVet?
Changing practice management software is a significant decision, and every migration comes with its own considerations.
The good news is that practices make the move to ezyVet every year, supported by a dedicated onboarding and migration team that helps plan the process from start to finish.
Before making a decision, it's worth having a detailed conversation about your current setup, the data you'd like to migrate, and the outcomes you're hoping to achieve with a new system.
What the switch to ezyVet looks like
Plan
A dedicated onboarding specialist works with the practice to map timelines, priorities, and operational needs. Plans are tailored for single‑location clinics as well as larger groups.
Migrate
Client, patient, product, and medical history data are securely transferred and validated. Practices review what’s coming over and know exactly where everything will land in ezyVet before go‑live.
Train
Teams train by role through hands‑on sessions and a sandbox environment. Learning progresses at a comfortable pace, supported by ezyVet Academy resources and live guidance.
Go live
On launch day, support is available remotely or onsite. Assistance continues as appointments, billing, diagnostics, and communication begin, with follow‑up support after launch.
“I loved the ease of the training and how fast we all learned the system. This is our third software change in 20 years and I am happy to say that the transfer to ezyVet was by far the smoothest and easiest!"
ezyVet or Digitail: FAQs
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